Welcome to Premio Packers & Movers. By using our website, booking our services, or engaging with our moving, packing, logistics, freight forwarding, or relocation services, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.
Acceptance of Terms
By accessing our website or using any of our services, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree, you should not use our services.
Services Provided
Premio Packers & Movers offers a wide range of services, including but not limited to:
- Home Shifting Services
- Office Relocation Services
- International Moving Services
- Freight Forwarding Services
- Customs Clearance Services
- Sea Freight Services
- Air Freight Services
- Car Carrier Services
- Wooden Crating & Pallet Services
- International Logistics Services
- Packing and Unpacking Services
All services are subject to availability and operational feasibility.
Booking and Confirmation
- All bookings must be confirmed through official communication channels (website, phone, or email).
- A booking is considered confirmed only after mutual agreement on quotation, schedule, and service scope.
- We reserve the right to refuse or cancel bookings in certain circumstances, including but not limited to incomplete information or unsafe conditions.
Pricing and Payments
- All pricing is based on service type, distance, volume, weight, and additional requirements.
- Quoted prices are valid for a limited period unless otherwise stated.
- Additional charges may apply for extra services such as packing materials, storage, delays, or special handling.
- Full or partial advance payment may be required before service execution.
- All outstanding payments must be cleared upon completion of services unless otherwise agreed.
Customer Responsibilities
Customers are responsible for:
- Providing accurate pickup and delivery details
- Declaring all items correctly
- Ensuring access to both locations
- Preparing necessary documents for international shipments
- Being available during pickup and delivery
- Informing us about fragile, valuable, or restricted items
Failure to provide accurate information may result in delays or additional charges.
Packing and Handling
We take reasonable care in packing and handling goods; however:
- Certain items may require special packing at additional cost
- Customers should inform us of high-value or fragile goods in advance
- We are not responsible for damage caused due to improper packing requested by the customer
- Natural wear and tear during transportation may occur
Liability and Insurance
- While we take all reasonable precautions, liability for loss or damage is limited as per agreed service terms.
- Customers are encouraged to opt for insurance coverage for high-value shipments.
- We are not liable for delays or damages caused by force majeure events or third parties.
Delays
We are not responsible for delays caused by:
- Weather conditions
- Traffic or road closures
- Customs inspections
- Government regulations
- Port or airline delays
- Natural disasters
- Political or security issues
- Other circumstances beyond our control
Cancellations and Refunds
- Cancellation requests must be made in advance.
- Cancellation charges may apply depending on service stage.
- Refunds, if applicable, will be processed based on service progress and company policy.
- No refund is applicable once the service has been fully completed.
Customs and International Shipments
For international services:
- Customers must provide accurate documentation for customs clearance
- Duties, taxes, and government charges are the responsibility of the customer unless agreed otherwise
- Delays due to customs authorities are beyond our control
- We are not responsible for confiscation due to prohibited or undeclared items
Prohibited Items
Customers must not include illegal, restricted, or hazardous items in shipments, including but not limited to:
- Illegal substances
- Firearms or explosives
- Perishable goods (without prior approval)
- Currency or illegal valuables
- Dangerous chemicals or materials
We reserve the right to refuse handling of such items.
Storage Services
If goods are stored with us:
- Storage charges will apply based on duration and volume
- Items must be collected within the agreed timeframe
- We are not responsible for deterioration due to long-term storage conditions
Website Use
- Users must not misuse the website for illegal or harmful activities
- Content on the website is for informational purposes only
- We reserve the right to modify website content at any time
Third-Party Services
We may use third-party logistics providers, carriers, or agents for service execution. We are not responsible for delays or damages caused by third-party providers beyond our control.
Force Majeure
We are not liable for failure or delay in performance due to events beyond our reasonable control, including natural disasters, war, strikes, government restrictions, or technical failures.
Changes to Terms
Premio Packers & Movers reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of our services implies acceptance of updated terms.
Contact Us
For any questions regarding these Terms and Conditions, please contact Premio Packers & Movers through our official communication channels. We are committed to providing transparent, reliable, and professional services to all our customers.